This letter is way long overdue. In fact, I should have written it to you in 1977 when we bought our first Carrier air conditioning system from you.
I remember that you visited our home with me while it was still under construction and offered valuable tips for the design of an efficient heating and cooling system. Throughout those many years your company has never failed to respond to any minor maintenance problems, and both Judy and I have never hesitated to recommend your company to our friends and neighbors.
Your company has proven itself to be most reliable over more than 27 years. You provided my family with more than just the comfort offered by Carrier products, you and your team have treated us like we were part of your family. That is priceless.
Please feel free to offer our name as a reference to any potential customers.
Vinny Mann was recommended by our very discerning neighbor. Our neighbor received a reasonable price and was pleased with the service done with the installation of his AC and furnace (which were installed on separate dates.) Our AC finally quit after more than 30+ years of service. We decided that since the AC unit needed to be replaced, it would be more cost-effective in the long run to replace the furnace as well. We received 5 estimates from well-known (and not so well-known) contractors who provided a price range from $12K to $5K for the work. Although Vinny was mid-range, we picked him because of the following: (1) he worked with us on getting the best price for the models/combo units we wanted (but you need to do research too,) (2) he had the best deal on financing, (3) he was very knowledgeable about the installation, models, rebates, etc. and he took the time and patience to explain them. He spoke plainly, was polished and carried himself very professionally.
The installation took several hours. There were 3 workers that came early that day. They laid out floor protectors to avoid damage to our hardwood floors. They replaced items that needed to be up to code as required. They cleaned up when they were done and took away the old unit and other rubbish. The guys were pleasant, worked quickly and answered my questions on what does this do or that do.
We failed the initial city inspection because the inspector wanted a secondary drain installed (even though there is a primary drain and a pump was installed.) Nevertheless, I reached out to Vinny to remedy the matter and Orlando came a few days later to fix the issue. We cleared inspection as a few days later.
We are pleased with our furnace. This winter has been horrible but our heating bill was LOWER than previous years (and the indoor temp is kept at a constant 70 degrees all day.) I can’t wait for summer so we can use the AC to see how it performs. On second thought, I can’t wait for summer. period.
Joel Chua – Rahway, NJ